Power Life - outsourcing call center of sales and supporting. We offer a standard package of modern contact center services, which are necessary for our customers successful business.

Since the very beginning, we at Power Life believe that only quality service what matter, and this is what gives us the ability to establish successful mutually-beneficial long term business relations with our clients.

Power Life can handle any complex tasks based on our clients special needs, equipped with modern technology such as: sales of goods and service support. According to your requirements our Call center team is able to work 24 hours a day.

Our highly skilled professional team most of whom have higher education degree have sales trainings every week, accordingly to the latest trends in sales and communication with clients.

Meet Our Team

Executive General
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Company planning by setting the company's mission, strengths, weaknesses, opportunities. The company's barriers, strategies, plans, operating procedures. And evaluation. Controlling and coordinating with various departments of the company.

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Management of the Company. The objectives, regulations, policies, rules, regulations, orders and resolutions of the Board of Directors and / or the resolutions of the shareholders' meeting. Perform or follow the policy. Projects and budgets approved by the Board of Directors. Efficient and effective. Directly contact the order of execution, as well as sign the contract, legal documents, documents, orders, notices or any other documents used to contact the agency or other persons. To provide the Company's operations. Completed effectively and efficiently.

Graphic
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Creative graphic designs for a variety of clients in Thailand and overseas. The ability to collaborate and understand client feedback is essential to the role. • Graphic design for responsive websites – Design for desktops, tablets and mobiles. • Graphic design for other online media such as logo and banner ads. • Graphic design for offline media, including letterheads, signage and business cards. • Working on design projects through from developing concept to final design.

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Set goals, strategies, work plans, human resources practices in line with the mission and goals of the company. Associated with Human Resource Manager and Marketing Manager. Human Resource Management Coordinate between parties. To ensure effective internal operations. Consider sick leave and leave of absence for executives and staff. Promote the company's information to students and visitors. Recruitment Chief Sales Representative. Introduce and provide information to sales staff both before and during operation.

Accounting
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To prepare the financial statements of the Company. Close monthly account..Control of revenues - expenses of the company. Include a check on the company's disbursement documents. Coordinate with external and internal agencies related to finance and accounting such as Revenue Department. Check and record the depreciation of the Company's assets.

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Identify training needs by evaluating strengths and weaknesses. Translate requirements into trainings that will groom employees for the next step of their career path. Build annual training program and prepare teaching plans. Develop or oversee the production of classroom handouts, instructional materials, aids and manuals. Direct structured learning experiences and monitor their quality results. Acclimate new hires to the business and conduct orientation sessions. Deliver training courses. Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior. Periodically evaluate ongoing programs to ensure that they reflect any changes. Stay abreast of the new trends and tools in employee development.

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Oversee the daily work functions of the quality audit team. Investigate and resolve complex call center quality issues. Audit services calls for quality, accuracy and adherence to set standards. Analyze work flow issues and call audits and advise management of trends and recommend resolutions to improve call quality or integrity. Review, investigate and resolve inquiries regarding member services’ issues for internal and external customers. Train and retrain as needed, all Member and Provider Services Representatives on call procedures, practices, and policies. Collaborate with internal departments to ensure member satisfaction to ensure member satisfaction.

Assistant Quality
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Oversee the daily work functions of the quality audit team. Investigate and resolve complex call center quality issues Audit services calls for quality, accuracy and adherence to set standards. Analyze work flow issues and call audits and advise management of trends and recommend resolutions to improve call quality or integrity. Review, investigate and resolve inquiries regarding member services’ issues for internal and external customers.

Leader of
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Manages individual including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.

Call Center
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Provides a work environment that recognizes employee achievements and addresses any concerns; Communicates and enforces employee policies and procedures; Promptly responds to employee and/or customer complaints and escalates as necessary. May participate in matters related to unemployment compensation. Takes part in the Performance Management efforts for their respective teams to achieve Service Level attainment; Conducts weekly internal team meetings. Maintains productive education and motivation by working directly one-on-one with the team members. Responsible for the discipline of employees up to and including termination of employment.